Return policy

Last Updated: October 19, 2026

At Dopogrf, we want you to feel informed and confident when shopping for clothing online. If an item is not right for you, please review the return conditions and instructions below.

1. Return Eligibility

You may request a return within 30 calendar days of delivery, provided that this return period is adopted and supported by our store's actual return process.

To qualify for a return, items must generally be:

  • Unworn, unwashed, and unused.

  • In their original condition, with original tags and packaging where applicable.

  • Free from stains, odors, damage, or signs of wear caused after delivery.

For hygiene and product-condition reasons, certain items may be ineligible for return where permitted by applicable law. Any exclusions will be disclosed before purchase.

Items returned without prior authorization or sent to an unapproved address may experience processing delays.

2. Return Country and Return Address

Return country: China

Designated return address:

500 Kenhui Sixth Road, Hongken Farm, Xiaoshan Economic and Technological Development Zone, Xiaoshan District, Hangzhou, Zhejiang Province, China.

This address is intended for returns only if the receiving location has confirmed that it can accept and process customer returns. Please contact us before shipping anything back to confirm the address, recipient details, and return instructions.

Our registered business address is different:

Room 804, Building 2, Wuchan Tiandi Center, Shangcheng District, Hangzhou, Zhejiang Province, China.

The registered office is used for business registration and administrative correspondence. It should not be used as a return destination unless we specifically authorize it.

3. Return Shipping Costs

For returns due to a change of mind, fit preference, or other reasons not caused by our error, the customer is responsible for return shipping costs.

The estimated return shipping cost from the United States to China is approximately US$10–15 per return parcel. This is an estimate, not a guaranteed carrier quote. Actual costs may vary by package weight, dimensions, shipping service, and location.

Customers should confirm the actual price with their chosen carrier before sending the parcel. Return shipping fees are not refundable for change-of-mind returns.

If an item arrives damaged, defective, incorrect, or materially different from the order, please contact us before returning it. We will review the issue and explain the appropriate resolution, including responsibility for return costs where applicable under our policy and applicable law.

4. How to Request a Return

Please follow these steps:

  1. Email info@dopogrf.com with your order number, the item you wish to return, and the reason for the return.

  2. Include clear photographs if the item is damaged, defective, or incorrect.

  3. Wait for our customer service team to confirm eligibility and provide the approved return instructions.

  4. Pack the item securely and send it to the confirmed return address in China.

  5. Keep your shipping receipt and tracking number until the return is resolved.

Please do not send a return parcel before receiving confirmation of the correct return address and instructions.

5. Refund Processing Time

Once your returned item has been received and inspected, we will notify you of the outcome.

For approved returns, we aim to initiate the refund within 5–10 business days after the return inspection is completed.

Refunds will generally be issued to the original payment method. After we initiate the refund, your bank or payment provider may require additional time to post the funds to your account.

The time required for the funds to appear in your account is outside our direct control.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, contact us at info@dopogrf.com as soon as reasonably possible.

Please provide your order number and photographs or other relevant details. We will review the issue and determine an appropriate resolution, which may include a replacement or refund, subject to applicable law and the circumstances of the order.

7. Exchanges

Please contact customer service before sending an item for an exchange. Exchange availability depends on stock and the specific item requested. If an exchange cannot be arranged, we will explain the available return and refund options.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been handed to the carrier.

If an order is successfully canceled and a refund is due, the refund will be processed to the original payment method where possible.

9. Contact Information

Hangzhou Aiyan Trading Co., Ltd.

Email: info@dopogrf.com

Phone: +86 186 1745 9458

Registered Business Address: Room 804, Building 2, Wuchan Tiandi Center, Shangcheng District, Hangzhou, Zhejiang Province, China.

Return Country: China.

Return Location: 500 Kenhui Sixth Road, Hongken Farm, Xiaoshan Economic and Technological Development Zone, Xiaoshan District, Hangzhou, Zhejiang Province, China, subject to return-receiving confirmation.

Website: https://www.dopogrf.com/