Privacy policy

Last Updated: October 19, 2026

At Dopogrf, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how Hangzhou Aiyan Trading Co., Ltd. collects, uses, discloses, and protects information when you visit dopogrf.com or make a purchase.

1. Information We Collect

Depending on how you interact with our website, we may collect:

  • Contact information: Your name, email address, telephone number, and shipping and billing addresses.

  • Order information: Products purchased, order number, payment status, delivery details, and return or refund records.

  • Payment information: Payment-related details processed through our payment service providers. We do not intend to store full payment card numbers or security codes on our own systems.

  • Technical information: IP address, browser type, device information, pages visited, and website interaction data.

  • Customer communications: Information you provide when contacting customer service.

2. How We Use Your Information

We use personal information to:

  • Process payments and fulfill orders.

  • Arrange shipping, delivery, returns, and refunds.

  • Respond to customer inquiries and resolve order issues.

  • Send order confirmations and important service notifications.

  • Maintain website security and prevent fraud.

  • Improve our website, products, and customer experience.

  • Send marketing communications where permitted by law and, where required, with your consent.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember preferences, maintain shopping carts, understand website traffic, and support advertising or analytics services. You can manage cookies through your browser settings and any cookie controls provided on our website.

Disabling certain cookies may affect website functionality.

4. How We Share Information

We may share relevant information with service providers that help us operate our business, including payment processors, shipping and logistics providers, website hosting services, analytics providers, and customer support services.

We may also disclose information when required by law, to protect our legal rights, or in connection with a business transfer. We do not treat the sale of your personal information as a condition of purchasing from us.

5. International Data Transfers

Because our business operates in China and serves customers in the United States, your information may be processed or transferred across national borders. Where applicable, we take reasonable steps to protect personal information and comply with relevant legal requirements.

6. Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, and meet legal obligations.

We use reasonable administrative and technical safeguards to protect information. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

7. Your Privacy Rights

Depending on your location and applicable law, you may have rights to access, correct, delete, or obtain a copy of certain personal information, or to object to or restrict certain processing.

To submit a privacy request, contact us using the details below. We may need to verify your identity before responding.

8. Children's Privacy

Our website is intended for a general shopping audience and is not directed at children under 13. We do not knowingly collect personal information from children under 13.

9. Third-Party Services

Our website may contain links to third-party websites or use third-party payment and analytics services. Their privacy practices are governed by their own policies, which we encourage you to review.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any revised version will be published on this page with an updated revision date.

11. Contact Us

For privacy-related questions or requests, please contact:

Hangzhou Aiyan Trading Co., Ltd. 

Registered Business Address: Room 804, Building 2, Wuchan Tiandi Center, Shangcheng District, Hangzhou, Zhejiang Province, China

Email: info@dopogrf.com

Phone: +86 186 1745 9458

Website: https://www.dopogrf.com/

The registered business address is our business registration and administrative contact address. Our separately designated shipping or return location is used only for the logistics functions it actually performs.